FAQ

SHIPPING INFORMATION

COVID-19 NEWS AND UPDATES

Due to the current worldwide pandemic, we are experiencing delays to our shipping services. All delivery timeframes are NOT guaranteed.

COCONUT BOWLS AND SPOONS

-Our coconut bowls are HANDMADE and sizes vary. It is normal for coconut bowls to vary in sizes as they do in nature. We do our best to match them up as close as possible. 

-Our Palm and Pineapple Spoons are HANDMADE. They are polished and are not perfect. Some may have scratches in them but the style of the spoon is rustic silver and unique. That's what we love about them! 

IMPORT LIABILITIES AND TAXES

Please note Twin Coast Shop:

- Does NOT cover import liabilities that might be applied by your government.

- Does NOT accept any responsibility for customs delays, duties or taxes that might be applied in the destination country.

- Is NOT responsible for returns due to wrong sizes or colour of merch. 

-Under NO circumstance will Twin Coast Shop accept any orders back due to rejection of customs charges. 

-Is NOT responsible if country’s postal authority does not notify customers that items are awaiting payment of customs duties and taxes.

PROCESSING + SHIPPING 

- Twin Coast Shop will be shipping out products Monday - Friday

- It can take up to 5 days to fulfill an order 

CONTACT INFO

- For any other questions or concerns please contact twincoastsisters@outlook.com.